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1. How to make an order?
Choose a product with a design from the Catalog or make your own in the Constructor section. Arrange an order and give all the needed information (shopping cart is placed in the right top corner of the page). After the arrangement check your e-mail. You will receive confirmation call and information about the reception of the ordered products. We accept orders on Monday-Friday from 10:00-18:00.



2. How quickly order will be ready?
Order fulfillment time depends on number of ordered products. The minimum period of fulfillment is from couple of hours to 1-3 days. More information you will receive after making an order.



3. Payment possibilities
When you make an order please choose the way your payment will be made. You can pay with cash or by transferring money to our bank account A/S Swedbank LV45HABA0551007209023



4. How can I receive ordered products?
When you make an order please give information if delivery is needed. Delivery is available in Riga – 4.00 €, outside Riga – 5.00 € (by post). Post costs will be included in product price. Also you can receive your order straight from the office. Address: Ganību Dambis 30a.



5. Can I order a printing on my own T-shirt/cup?
You can make printing on all type of cloth. To do so you just need to bring it in our Office on Ganību dambis 30a. Printing on other products we realize using only our own materials.



6. Discounts
Discounts depends on sum of previous purchases. As soon as sum of orders reaches 50 € user receive 5% discount for all further orders, 100 € – 10%, 150 € – 15%, 200 € - 20%, 250 € and more – 25%. This system also includes orders from year 2007.



7. On which kind of textile do you make printings?
We make printings on all kinds of textile.



8. If I want to make a printing of my own image, are there any specific requests?
Size of an image must be proportional to image which you want to see on the cup/T-shirt etc. That means that image with size 8x8 cm will lose its quality in format of A4 or A3. Image formats: JPG, PDF, GIF, CDR, PSD.



9. How should I wash products without threat of losing image quality?
Clothes can be washed in temperature below 40°C. Hand wash is recommended for ceramic products.



10. How big the size of the image must be to make a printing of A4 or A3 format in a good quality?
To be sure in quality of image please check this: Properties>Summary> important parameters - Widht and Height.
For A4 printing in a good quality image size should be 2500 (width) x 1700 (height).
For A3 printing in a good quality image size should be 5000 (width) x 3400 (height).



11. Why can’t I upload the image?
The size of uploaded image mustn’t be more than 3 Mb.



12. How to make a transparent background in Adobe PHOTOSHOP?
Please follow the link.



13. How much it costs to print my own design on a cup?
In comparing with clothes, the price for ceramics, badges and puzzles includes printing too. It means that quantity of designs on a product doesn’t affect the final price. Price increase only if you need to make a design.



14. Can you help me in design creation?
We offer design creation (15 € per hour) – any kind of corrections, text placing, creation of new individual designs. Everything you want please describe in comments when making an order or send with images to our e-mail address - office@tart.lv with theme “Design creation”. Later you will receive information about order costs. After agreement we create first model of ordered design and send you to confirm. Then you can describe changes (not more than 3 times). We make printing when 3rd model is confirmed.



15. Constructor isn’t loading, video help isn’t working. What should I do?
Constructor isn’t loading, video help isn’t working. What should I do? You need MEDIA FLASH PLAYER 8 to work with Constructor. You can download this program following this link: http://www.adobe.com/support/flashplayer/downloads.html#fp8



16. Office working hours:
Mon 10:00-18:00
Tue 10:00-18:00
Wed 10:00-18:00
Thu 10:00-18:00
Fri 10:00-18:00
Sat closed
Sun closed





© 2006-2014 "Denvers Baltika" Ltd. All rights reserved.
phone: 27121212, 67383671
e-mail: office@tart.lv
address: 30a Ganību dambis, Rīga, LV-1005, Latvia

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